Curbside Services 2021
The library is still offering curbside services, but we are also open to the public. To learn more about what is available, please see our Reopening 2021 page.
FREQUENTLY ASKED QUESTIONS ABOUT CURBSIDE
1. Who can use curbside service?
Anyone with a valid and current Puyallup Public Library card can use curbside services. Don’t have a library card? Please visit this page to learn how to sign up for a card online or give us a call at 253.841.5454 to set one up.
2. My account has expired, or I have fines. Can I still use curbside services?
If you can’t login and believe your account is expired, please contact us to update your information and reactivate your account. If you have fines over $15 and cannot place a hold, please contact us to review your account. In both instances, we should be able to restore your account so that you are eligible to use curbside services.
3. How do I place a hold?
Most holds can be placed by logging into your account through our library’s catalog. You will need your library card number and PIN in order to log in. If you don’t know your library card information or would like an alternative way to place holds, you may give us a call at 253.841.5454 or send an email to email@example.com and we will be happy to assist you.
4. How many items can I request at a time?
If placing a request for an item through our catalog or mobile app, patrons may have up to 25 active holds on their account at a time. If placing requests for items selected by library staff, patrons will be limited to the first 15 items available in the collection that meet their request.
5. What kinds of materials are available to reserve?
You can reserve most of the items in our collection. However, please note that we are not currently accepting holds for newspapers, reference materials (such as car repair manuals, items from the History Room, and other non-circulating materials) and museum passes.
6. I don’t know what items I want, but I still want to check things out! What do I do?
Library staff is happy to help you pick out library materials. You can fill out a Curbside Request Form to give us detailed information on what you would like to check out. A librarian will put together a to-go collection for you. You can also call 253.841.5454 or email us at firstname.lastname@example.org with an idea of what you like to read or watch (for instance, a selection of books by a certain author or a selection of titles from your favorite genre) and we will select titles for you. Please note that these types of requests will be limited to the first 15 items available in the collection.
7. I’m a parent and would like to request library materials about a certain topic for my child. What do I do?
Library staff is happy to help you pick out library materials based on age, grade level, reading level, or whatever criteria you have for us. You can request this service either through our Curbside Request Form, by calling 253.841.5454 or email us at email@example.com and let us know what you’d like, and we will select materials for you. Please note that these types of requests will be limited to the first 15 items available in the collection that meet your requests.
8. What times can I pick up my holds?
9. What happens when I arrive to pick up my holds?
When you arrive, pull up to the 15 minute parking area and look for the sandwich board sign on the sidewalk. Call or text the phone number provided and then we will bring your items to your car within 15 minutes. For the safety of yourself and others, please remain in your vehicle for the duration of your transaction.
10. What if I’m on foot or riding a bike? Can I still use curbside service?
Sure! When you arrive, follow the posted instructions: call the number provided and we will bring your items to you within 15 minutes. To ensure the safety of yourself and others, please be sure to always maintain a 6ft distance, and walkers, please stay on the sidewalk.
11. Once my items are ready to pick up, how long do I have to come get them?
Your holds will be available for 1 week from the date that you receive your notification that your item is ready for pick up.
12. How long can I keep the items I check out?
Items currently have a 5 week checkout period with an optional 3 week renewal. Items that have holds cannot be renewed.
13. Can I return items I already have checked out when I come to pick up my items?
Of course! Our outdoor book drop is open for returning materials. Please note, however, that library staff will not be able to take your returns from you when they bring out your items; all returns must be taken to the book drop.
14. Will you take book donations?
Yes. As of 9/25/21 we are once again taking book donations. Please note that books should be in good condition and we do not accept books that go out of date quickly such as travel guides, computer manuals and textbooks. Donated books are often resold through the Friends' Bookstore to raise money for library programs. If you have a small number of items (10 or less) you can bring them to the circulation desk on the first floor. For larger numbers of items, please call first to arrange drop off. 253.841.5454. We appreciate you thinking of the library.
15. Can I request to have a document printed and pick it up curbside?
Through curbside, we can print a limited number of documents for patrons. After April 1, 2021, we will offer self-service computer and print services in the library. There is no charge for printing, but requests must comply with the following guidelines:
a. Documents will be printed in black and white. No color printing is available.
b. Documents should be 10 pages or less
c. Patrons are limited to 40 pages per week in total.
d. Documents must be submitted to firstname.lastname@example.org as an attachment. Acceptable file formats are .doc and pdf.
e. Please allow 1 business day (24 hours) for your request to be processed. We are closed on Sunday. Requests submitted on Saturday will be available on Monday.
f. Documents are printed double-sided, but can be printed single-sided on request.
g. We do not accept requests for photocopies. For example, you cannot request to print 10 copies of a 2-page document. We will print the first copy and a back-up if they fall within the other guidelines.